Shipping & Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at PipeDreamzStPete@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and The Item and Proof of Purchase, and mail your return to the following address:
Pipe Dreamz St.Pete
4215 4th Street North
St. Petersburg, FL 33703
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
- A 15% restocking fee will be charged for all returns in excess of $35.00.
- Sale items are FINAL SALE and cannot be returned.
Certain restrictions prevent us from shipping certain products to all geographical locations. Restrictions for specific items may require the purchaser to provide additional information in order to ship the item.
You'll be notified at checkout if we're unable to ship specific items to the address you've selected. Please also check the product detail pages for any item-specific shipping restrictions.
Restrictions may apply to any geographical location that limit, restrict, or ban certian products such as CBD, Dleta-8 THC, HHC, THCP, and/or any other hemp or cannabinoid derived products. Restriction notices should be observed within these states and regions governed by local and federal authority:
- New York
- Rhode Island
- South Carolina
- North Dakota
If you have any questions concerning our return policy, please contact us at:
DELIVERY METHOD AND TIMING
Your shipping charges will be calculated and viewable at checkout. Shipments are sent using USPS First Class, USPS Priority Mail and USPS Flat Rate. Shipping times are dependent on location from our main warehouse and fulfillment center located in Florida. Typical shipping times may vary from 4-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. If you have questions about your order or shipping, please call us at 727-498-8543 or email us at PipeDreamzStPete@Gmail.com
USPS First Class Mail: Domestic packages usually arrive within the end of 3-5 business days according to their website.
USPS Priority Mail: Domestic packages usually arrive within the end of 1-3 business days according to their website.
USPS Flat Rate: Domestic packages usually arrive within the end of 3-5 business days according to their website.
If your preferred shipping address is a P.O. Box, please be sure to pick †Representations regarding the efficacy and safety of Pipe Dreamz St.Pete have not been evaluated by the Food and Drug Administration. These products have not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice.